![]() Please use the pre-paid shipping label included in your shipped package to complete the return. Items purchased online via using PayPal, Klarna or Apple Pay are not eligible for in-store returns. If the authorized cardholder and original card are not both present, we can only issue a store credit. If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management. The ability to show order details from your account on.The original receipt or exchange receipt from your order.To return your item in-store, you must have: In-Store Returns Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. ![]()
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